FREQUENTLY ASKED QUESTIONS

Please go to ucscomicdistributors.com and create an account. Don’t forget to upload a tax certificate!

You will be notified as soon as your account is approved. Please note that only comics retailers are eligible for an account.

Yes, you are able to export a .CSV file of your order for your personal records.

The cutoff time for reorders to be shipped with your next weekly shipment has now been adjusted to 11:59 AM Eastern Standard Time on THURSDAYS. For example: if you place a reorder by 11:59 AM on Thursday June 4th, it will ship with your order that should arrive by June 16th.

Your credit terms for your new account with UCS will be the same as you had with Diamond. However, at DC’s request we have temporarily reduced all accounts with greater than Net 14 to Net 14.

Any customers with Net Terms must pay for their orders within their term or risk being made inactive in our system. It is up to the customer to pay for these orders by sending us a check, paying UCS through ACH payment, or using the "pay now" feature on your account. We will not automatically charge any of your payment methods on your account. Please ensure that payments are sent in a timely manner.

As shipping is charged due to weight of the shipments, we do not know shipping costs until the order has been processed and shipped.

Your shipping rate will be a line item on your invoice when your order has shipped.

Certainly! Please email us at [email protected] to request a local pickup, and we will make the necessary arrangements.

We accept COD, credit card, or ACH.

Simply contact our customer service at [email protected] and we will provide you with the ABA number.

Yes, there will be a 2% processing fee on any credit card order. However, we are waiving this fee through June 26.

Yes, it’s $7.75 per.

If you pay via credit card or COD, you’ll be charged at point of invoice.

Otherwise you’ll be charged as per your credit terms: NET 7 or NET 14.

You can reach us at:
UCS Comic Distributors
1403 4th Avenue
New Hyde Park, NY 11040

Accounts can take up to be approved by our Customer Service team. This is because we need to confirm multiple factors about your account, including discount and credit terms, your tax certificate, and your history with DC and Diamond. If you have questions during this process please feel free to contact us at [email protected].

Welcome aboard! Any company that has no previous terms starts with a credit term of COD/CC and a 35% discount.

Tracking information can be found on your invoice, which is emailed when your order ships. You can also view any invoice on your account under "INVOICES" on the site’s left navigation menu.

In the event that you receive damaged product, please send a photo of damages to [email protected]. We will assess the damage and work to get replacements shipped with your next order, based on our inventory. If you have no order scheduled, we’ll ask you to pay for shipping.

We’ll refund you for the damaged items and charge you again for the replacements at the same rate you paid for the originals. (This way we can keep a record of what was shipped in the event that we need to file a claim.) For all damage claims, UCS must be contacted about said damages within 48 hours of release of the issue for FOC orders.

First, please make sure you were billed for the item! Then just let us know what missing by emailing [email protected]. We’ll ship out the books with your next order, pending availability. If you have no order scheduled, we’ll ask you to pay for shipping.

We’ll refund you for the missing books, and charge you again at the same rate you paid for the originals. (This way we can keep a record of what was shipped in the event that we need to file a claim.) For all shortage claims, UCS must be contacted about said shortages within 48 hours of release of the issue for FOC orders.

CONTACT US

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All information is subject to change, including but not limited to description, creator credits, price, FOC and Release dates.