UCS: A PREMIER DC COMICS DISTRIBUTOR
DC CONNECT #2 (JULY 2020) DIGITAL CATALOG IS NOW AVAILABLE!

FREQUENTLY ASKED QUESTIONS

Please go to ucscomicdistributors.com and create an account. Don’t forget to upload a tax certificate!

You will be notified as soon as your account is approved. Please note that only comics retailers are eligible for an account.

To place your order, go to "FOC ORDER" on the left navigation menu and select your items by changing the quantity. All you need to do is hit "SUBMIT" and your order is submitted — no need to "send." You can make any adjustments you wish before the FOC is due.

When you hit "SUBMIT" your FOC order is saved. You can make any adjustments you like before FOC is due. You will also receive a confirmation email. If you have any questions, please contact customer service at [email protected].

Your Past and Future FOC orders will also be shown in the "FOC ORDER" section of your account.

These books should be available on the site for reorder a day or two after the missed FOC date.

You can place a reorder orders, as well as view any reorders you have placed, under "RE-ORDER" on the site’s left navigation menu.

Yes, you are able to export a .CSV file of your order for your personal records.

The cutoff time for reorders to be shipped with your next weekly shipment has now been adjusted to 6AM Eastern Standard Time on Fridays. For example: if you place a reorder by 6AM on Friday June 5th, it will ship with your order that should arrive by June 16th.

You’d have to ask Diamond that! We only know that we’re happy to be offering these comics, and you’re welcome to get them from us.

Yes! We’re in it for the long haul! We’ll be continuing to work with DC to offer comics in the future.

At this time we’re only working with DC Comics, but check back with us for future announcements. If you’re a publisher interested in working with us, please email us at [email protected] and let us know!

Your credit terms for your new account with UCS will be the same as you had with Diamond. However, at DC’s request we have temporarily reduced all accounts with greater than Net 14 to Net 14.

Your discount on DC titles will be the same discount you had with Diamond. We have worked to move that discount over to your new account with UCS.

As shipping is charged due to weight of the shipments, we do not know shipping costs until the order has been processed and shipped.

Your shipping rate will be a line item on your invoice when your order has shipped.

Certainly! Please email us at [email protected] to request a local pickup, and we will make the necessary arrangements.

We accept COD, credit card, or ACH.

Simply contact our customer service at [email protected] and we will provide you with the ABA number.

Yes, there will be a 2% processing fee on any credit card order. However, we are waiving this fee through June 26.

Yes, it’s $7.75 per.

If you pay via credit card or COD, you’ll be charged at point of invoice.

Otherwise you’ll be charged as per your credit terms: NET 7 or NET 14.

You can reach us at:
UCS Comic Distributors
1403 4th Avenue
New Hyde Park, NY 11040

Welcome aboard! Any company that has no previous terms starts with a credit term of COD/CC and a 35% discount.

Tracking information can be found on your invoice, which is emailed when your order ships. You can also view any invoice on your account under "INVOICES" on the site’s left navigation menu.

Select "FOC ORDER" on the left navigation menu. Then, for past orders, just click the date of the order you want to see.

In the event that you receive damaged product, please send a photo of damages to [email protected]. We will assess the damage and work to get replacements shipped with your next order, based on our inventory. If you have no order scheduled, we’ll ask you to pay for shipping.

We’ll refund you for the damaged items and charge you again for the replacements at the same rate you paid for the originals. (This way we can keep a record of what was shipped in the event that we need to file a claim.) For all damage claims, UCS must be contacted about said damages within 48 hours of release of the issue for FOC orders.

First, please make sure you were billed for the item! Then just let us know what missing by emailing [email protected]. We’ll ship out the books with your next order, pending availability. If you have no order scheduled, we’ll ask you to pay for shipping.

We’ll refund you for the missing books, and charge you again at the same rate you paid for the originals. (This way we can keep a record of what was shipped in the event that we need to file a claim.) For all shortage claims, UCS must be contacted about said shortages within 48 hours of release of the issue for FOC orders.

Once FOC date has passed, you cannot alter, change, or cancel your order. All orders after FOC date has passed are also non-returnable. The only time cancellations, alterations, or returns may be permitted is when the publisher has made a change to a title or made a specific request to do so.

This offer applies only to the select back issues included on the relevant special offers page of the UCS website. COMICS ARE NOT BAGGED & BOARDED and condition is not guaranteed, but should be a minimum grade of Fine. No other items or categories are included in the sale, and other exceptions may apply. Cannot be combined with any other offer.

Didn't find your answer?

Give us a call toll free at 888-602-0121 (Monday-Friday from 9AM-4PM EST) or leave us a message with the form below:

CONTACT US

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All information is subject to change, including but not limited to description, creator credits, price, FOC and Release dates.